We want you to be completely satisfied with the quality of our products at vanillapodsbykim.com. As they are made fresh and without preservatives, our products are therefore not eligible for refunds once they have left our premise.
Please ensure that the details of your order are correct before checking out. If an order was wrongfully sent to you, please contact us immediately with your order details to initiate a return.
We will acknowledge receipt of your return, review the details and notify you of the outcome of your request for a refund. If a refund is approved, a credit will be applied to your credit card (or original payment method). The time-frame for this is subject to your individual card issuer or bank’s policy.
To be eligible, products must be returned in their original packaging, unopened and untouched.
Refunds are only applicable to normal priced items. Personalised, specially ordered or discounted products may not be returned for refund or exchange under any circumstances unless stated otherwise during the time of purchase.